This Refund Policy outlines the conditions under which refunds may be issued for purchases made through Skins.com. By making a purchase, you agree to the terms below.

Skins.com shall be understood below, depending on the context, to mean either the

Skins.com digital marketplace or 99 HP Tech Limited, Unit 2904-05, 29/F, Universal Trade Centre, No.3 Arbuthnot Road, Central, Hong Kong or Vilnius IT Solutions, UAB, Ateities g. 31B-101, LT-06326, Vilnius, Lithuania

1. Nature of Goods

• Skins.com facilitates the sale of digital in-game items (CS:GO skins).

• These are intangible goods delivered electronically via third-party platforms (e.g., Steam).

• Digital goods are non-returnable once successfully delivered, except in the cases listed under Refund Eligibility.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• Item not delivered: The seller fails to deliver the item within the agreed timeframe.

• Item misrepresented: The item differs significantly from the listing description (must be supported by evidence).

• Duplicate purchase: Accidental repeat orders.

• Fraudulent transaction: Unauthorized payment or account compromise (subject to verification).

• Platform error: Technical issues preventing item transfer.

Refunds will not be granted for:

• Buyer’s remorse or change of mind.

• Items affected by Steam bans or restrictions.

• Successful delivery followed by resale, trade, or use

3. Additional Considerations

• Partial refunds: May be issued minus applicable transaction or processing fees (fixed or percentage-based).

• Currency handling: Refunds are issued in the original payment currency. Exchange rate differences are not covered.

• Non-transferability: Refund rights apply only to the original purchaser.

4. Dispute Window

• Buyers must raise disputes within seven (7) calendar days of purchase.

• Disputes raised after this period will not be considered.

5. Refund Process

1. Submit a dispute via your account dashboard or contact support@skins.com.

2. Provide evidence (e.g., screenshots, transaction IDs, Steam trade history, seller communication).

3. We will acknowledge receipt within 2 business days.

4. Our team will investigate and respond within 5 business days.

5. If approved, refunds are issued to the original payment method within 7–10 business days.

6. If a third-party platform (e.g., Steam) experiences extended outages, refund timelines may be adjusted.

7. Buyers are responsible for ensuring their account and payment details are accurate to avoid delays.

6. Billing Discrepancies

• If you believe you have been incorrectly billed, notify support@skins.com within 30 calendar days of the charge.

• Failure to report within this timeframe will result in the charge being considered valid and non-refundable.

7. Chargebacks

• Initiating a chargeback without first contacting our support team may result in:

  • Account suspension or termination.

  • Forfeiture of any balance, credits, items, or XP.

  • Reporting to fraud prevention databases.

• Skins.com will cooperate fully with payment processors and authorities to dispute fraudulent chargebacks.

8. Legal Compliance & Jurisdiction

• Nothing in this policy affects your statutory rights under applicable law.

• All disputes will be governed by the laws of the Republic of Lithuania.

9. Final Decision & Policy Changes

• All refunds are subject to review by Skins.com and may be approved or denied at our sole discretion, except where prohibited by law.

• Skins.com reserves the right to amend this policy at any time. Changes take effect upon posting to our website.

10. Contact Us

For refund inquiries, please contact:
📧 support@skins.com